Privacy Notice
Last updated: 7 July 2026
This Privacy Notice describes how K2021499496 ("Remembranch", "we", "us") collects and processes personal data when you use the Remembranch service (the "Service"). K2021499496 acts as the data controller.
1. Data we collect
- Account data: name, email address, login credentials.
- Family content: memories, photos, invitations and messages you upload.
- Support data: messages you send us.
- Usage & device data: IP address, browser, pages visited, timestamps.
- Payment data: handled by Paddle (see "Sharing" below); we do not store card numbers.
2. Purposes & legal bases
- Providing the Service and your account — performance of contract.
- Security, fraud prevention and abuse detection — legitimate interests.
- Customer support — performance of contract / legitimate interests.
- Product improvement and analytics — legitimate interests.
- Marketing communications you opt in to — consent.
- Legal and tax compliance — legal obligation.
3. Sharing
We share personal data only with:
- Service providers (hosting, database, email delivery, analytics) acting as processors.
- Paddle.com Market Ltd, our Merchant of Record, for payments, subscription management, tax and invoicing.
- Professional advisors (legal, accounting).
- Authorities where required by law.
4. International transfers
Data may be processed outside your country by our providers. Where required, transfers rely on Standard Contractual Clauses or adequacy decisions.
5. Retention
We retain account and content data for as long as your account is active, and delete or anonymise it within a reasonable period after account closure, subject to legal retention obligations.
6. Your rights
Depending on your jurisdiction (including under POPIA and GDPR) you may have the right to access, correct, delete, restrict, port or object to processing of your personal data, and to withdraw consent or lodge a complaint with your supervisory authority. Contact us at the address below to exercise these rights; we respond within one month.
7. Security
We use appropriate technical and organisational measures — encryption in transit, access controls and audit logging — to protect personal data.
8. Cookies
We use essential cookies for login and session management, and privacy-friendly analytics cookies to understand aggregate usage. You can manage cookies in your browser settings.
9. Contact
K2021499496 — reach us at hello@remembranch.com.